Privacy Policy

1. Introduction

Welcome to Supptraq ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business intelligence and analytics platform for franchise operations.

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide and maintain our business intelligence platform
• Create and manage your franchise account
• Generate analytics reports and performance dashboards
• Process and analyze your business data
• Send you important updates, alerts, and notifications
• Respond to your inquiries and support requests
• Monitor platform usage and performance
• Improve our analytics algorithms and features
• Ensure data security and platform integrity
• Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

• With your consent: We may share your information for any purpose with your explicit consent
• Service providers: We share data with third-party vendors who assist in providing our services
• Legal requirements: We may disclose information if required by law or valid legal process
• Business transfers: In connection with any merger, sale, or acquisition
• Protection of rights: To protect our rights, privacy, safety, or property

5. Third-Party Services

We use the following third-party services that may collect information:

• Google Sign-In: For secure authentication services
• Polar.sh: For subscription and payment processing
• Neon PostgreSQL: For secure data storage
• PostHog & Vercel Analytics: For platform usage analytics
• OpenAI: For AI-powered business insights and chat functionality

These services have their own privacy policies governing the use of your information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

9. Children&aposs Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the &aposLast updated&apos date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: